You will read here what our model of community management is about and how to do it well and consistently. It was developed by Edgeryders Oü, the organisation currently maintaining the online communities technology used by the platform you are on (co-founded by Matt and yours truly).
You access the manual by clicking on the link below. If you have any questions about its contents, first read the questions and answers in the comments to see if someone already answered it. If not, then post your own question in a new comment there.