Our plans in this regard so far (from MADD draft):
Online Stakeholder Consultation (goal: Ongoing, Enthusiastic Consent):
Monitoring and reporting will be managed through a mobile app developed by ClimateGains. It will use videos of the stoves in operation as well as testimonies from the stove users as remote-verifiable evidence combined with technical security features to eliminate fraudulent reporting. All enrollment, monitoring, evaluation, and management of the project shall use the ClimateGains app that can be accessed and used through mobile phones.
For the mandatory monitoring of the project, the app will be used by the CookClean team during all installations and the annual maintenance visits. However, the app is free to install and can be used by any of the stakeholders to provide inputs between visits, resp. by any Swiss citizen to review and comment on the installations.
Thus, using the mobile application also enables close interaction and regular feedback gathering from the school staff and students. The design of the mobile application allows exceptional levels of accountability and transparency towards institutional actors in Ghana - it is straightforward to verify the source data, directly contact beneficiaries and ask them questions throughout the program. It also allows the schools to learn from from one another through experience sharing.
The ClimateGains mobile application and the open online platform allow anonymised participation so grievances can be voiced without fear of retribution.
Furthermore, a WhatsApp Hotline will be installed to enable the reporting of any malfunctioning or damages of the stoves and call the maintenance team.
Mediation by Swarmpact
As a Verein, Swarmpact operates on a “one member one vote” principle and will invite local stakeholders to become members. The Verein will manage the benefit sharing mechanism and receive and reports on grievances or other issues. It will further apply mediation for any conflicts that may arise.
In case the mediation by the Verein is not successful and a conflict remains unresolved, the diplomatic channel established by the bilateral agreement will be contacted for a decision.
=> We will mention it only relatively briefly during the stakeholder consultation though.